Remote Medical Scheduling Assistant for Veterans

CLFC Healthcare and Communications; Cheyenne (WY); Remote; USD 56,482,000 - 60,174,000; Full time

Benefits offered by this job

Health and Welfare benefits

Paid time off

Federal onboarding and training

Remote work

Job summary

CLF Consultants LLC is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You work from home and schedule visits for Veterans across the VISN 19 region, ensuring access to primary care, specialty clinics, and community care appointments.

The role requires at least six months of customer service experience, a high school diploma or GED, and strong basic computer skills.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Ability to pass a federal background investigation (NACI).
• Quiet home workspace within 50 miles of a VISN 19 VA Medical Center with reliable internet.

Responsibilities

• Schedule Veteran appointments for primary care, specialty clinics, and community care per VHA Directive 1230.
• Verify and update patient demographics and contact information to federal standards.
• Document interactions in CPRS and VistA with required accuracy (average 20 cases per day).
• Coordinate with Lead Scheduler and care teams; escalate issues through defined channels.
• Provide professional, empathetic customer service by phone and secure channels.
• Complete cybersecurity, Privacy Act, and HIPAA training; maintain confidentiality.

Skills

Customer service

Typing 50 wpm

English proficiency

Basic computer skills

Remote work setup

Federal background check (NACI)

Education

High school diploma or GED

Tools

VistA

CPRS

Job description

CLF Consultants LLC is hiring entry-level, fully remote Medical Support Assistants to support the VA VISN 19 Office of Community Care. You work from home and schedule visits for Veterans across the VISN 19 region, ensuring access to primary care, specialty clinics, and community care appointments.

The role requires at least six months of customer service experience, a high school diploma or GED, and strong basic computer skills.