Remote Veteran Care Scheduler & Support Specialist

ADP, Inc.; Cheyenne (WY); Remote; USD 29,000 - 43,000; Full time

Job summary

ADP, Inc. seeks a Medical Support Assistant in Cheyenne, WY to provide remote administrative and scheduling support for VA healthcare operations. You will coordinate Veteran appointments, review orders, and maintain patient data across VA systems, ensuring accuracy and compliance.

This role requires strong customer service, confidentiality, and the ability to work independently in a remote environment while meeting VA scheduling, quality, and information-security standards.

Qualifications

• Resident of the United States.
• High school diploma or GED equivalent.
• English proficiency in speech and writing.
• Basic computer skills.
• Type at least 50 wpm.
• Basic knowledge of medical terminology.
• Minimum six months of customer service experience.
• Ability to work remotely without health restrictions.
• Strong communication, data-entry, and organizational skills.
• Ability to operate independently in a remote setting.

Responsibilities

• Coordinate Veteran appointment scheduling per VA requirements.
• Schedule, track, review, and coordinate patient appointments.
• Review and respond to electronic orders and Community Care consults.
• Process Community Care through VA systems (HSRM, PPMS, etc.).
• Coordinate care with community providers when VA services are unavailable.
• Communicate with VA staff and providers about requirements and processes.
• Validate and update patient demographics and contact information.
• Handle health records for integration into CPRS and VistA.
• Answer inquiries and route calls, providing high-quality service.
• Use VA scheduling tools and Microsoft Office daily; maintain confidentiality.

Skills

Customer service

Data entry

Communication

Typing 50 wpm

Education

High school diploma or GED

Tools

VistA

CPRS

HSRM

PPMS

EPSI

Microsoft Office

Outlook

Teams

Job description

ADP, Inc. seeks a Medical Support Assistant in Cheyenne, WY to provide remote administrative and scheduling support for VA healthcare operations. You will coordinate Veteran appointments, review orders, and maintain patient data across VA systems, ensuring accuracy and compliance.

This role requires strong customer service, confidentiality, and the ability to work independently in a remote environment while meeting VA scheduling, quality, and information-security standards.