Remote Medical Support Assistant: VA Scheduling & Care

Talentify; Birmingham (AL); Remote; USD 23,000 - 26,000; Full time

Job summary

CVP is seeking Medical Support Assistants to join our team supporting Community Care scheduling for the Veterans Health Administration (VHA) VISN 20. You will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care.

Remote in Alabama with shifts across AL counties; pay rate at $17.68/hr plus health and wellness benefits. You will adhere to HIPAA and privacy standards while delivering courteous service to Veterans and

Qualifications

• Government background check required (US Citizenship)
• High School Diploma or GED
• English proficiency
• 1+ year experience in a clinical/administrative setting coordinating care and scheduling
• Advanced knowledge of medical terminology
• Knowledge of healthcare processes and policies related to care coordination
• Strong customer service, basic computer skills, and telephone etiquette
• Strong written and verbal communication skills with Veterans and teams
• Ability to work independently in a remote environment
• Experience with VA scheduling systems: CPRS, EHRM, Electronic Waiting List
• Prior VA or federal healthcare administrative experience preferred

Responsibilities

• Perform receptionist and administrative duties, including appointment scheduling for one or more clinics
• Process Community Care consults from intake to closure and coordinate with Veterans and providers
• Schedule using Electronic Waiting List and VA systems with patient input
• Maintain scheduling targets and KPIs (e.g., accuracy, patient satisfaction)
• Review active and pending consults and update records for accuracy
• Assist with contingency plans by adjusting appointments and providers as needed
• Protect patient privacy and ensure HIPAA compliance in all interactions
• Collaborate with VA staff and external providers to coordinate care effectively
• Participate in onboarding and compliance training before performance
• Adhere to federal, state, and local laws and VHA policies

Skills

Customer service

Communication

Privacy & HIPAA

Remote work adaptability

Problem solving

Education

High School Diploma or GED

Tools

CPRS

EHRM

Electronic Waiting List

Job description

CVP is seeking Medical Support Assistants to join our team supporting Community Care scheduling for the Veterans Health Administration (VHA) VISN 20. You will coordinate care between VA and community providers, schedule appointments, and ensure Veterans receive timely and appropriate care.

Remote in Alabama with shifts across AL counties; pay rate at $17.68/hr plus health and wellness benefits. You will adhere to HIPAA and privacy standards while delivering courteous service to Veterans and