Remote Medical Scheduling Specialist for Veterans

Emfoi Inc; Aurora (CO); Remote; USD 25,000 - 36,000; Full time

Job summary

Emfoi Inc is seeking motivated Medical Support Assistants to support the VA Rocky Mountain Network (VISN 19) remotely. You will handle outpatient scheduling, patient communications, and demographic updates while operating within 50 miles of designated VA facilities.

The role emphasizes strong customer service, clear communication, and proficiency with Microsoft Office tools in a remote healthcare environment.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service experience.
• Typing speed of at least 50 WPM.
• Basic computer and data entry skills.

Responsibilities

• Schedule, track, and manage patient appointments.
• Perform pre- and post-appointment patient contacts.
• Process community care consults per procedures.
• Validate and update patient demographic information.
• Enter health and administrative data into EHR systems.
• Handle patient calls professionally and efficiently.
• Coordinate Veteran care with external providers when needed.
• Maintain confidential patient information.
• Use Excel, Word, Outlook, and Teams daily.
• Deliver excellent customer service to Veterans and providers.

Skills

Customer service

Communication

Data entry

Typing 50 WPM

Education

High School Diploma or GED

Tools

Excel

Word

Outlook

Teams

Job description

Emfoi Inc is seeking motivated Medical Support Assistants to support the VA Rocky Mountain Network (VISN 19) remotely. You will handle outpatient scheduling, patient communications, and demographic updates while operating within 50 miles of designated VA facilities.

The role emphasizes strong customer service, clear communication, and proficiency with Microsoft Office tools in a remote healthcare environment.