Virtual Patient Assistant Jobs

Bluestone Physician Services delivers great outcomes by bringing exceptional care to patients living with complex, chronic conditions and disabilities. Our unique, robust model of care goes beyond primary care services — our multidisciplinary care teams collaborate with patients, their families and other healthcare providers to deliver care that is preventative, proactive and tailored to their unique needs.

Using an evidence-based approach focused on quality care management and data-driven medical decisions, Bluestone care teams collaborate to manage patients’ chronic conditions, address social determinants of health, manage transitions to and from inpatient settings, provide behavioral health support and more. Under our model of care, Bluestone patients experienced 21% fewer ER visits, 36% fewer hospitalizations and 41% fewer hospital readmissions compared to patients with similar conditions and complexities over the same time period.

Our care teams travel directly to patients who reside in Assisted Living, Memory Care and Group Home communities throughout Minnesota, Wisconsin and Florida and are supported by clinical operations and administrative colleagues who work remotely or at our corporate offices in Stillwater, Minnesota, and Tampa, Florida.

Our success is only possible through the hard work of our employees who bring our core values of Dedication, Excellence, Collaboration and Caring to life every day. Bluestone has been named to the Star Tribune's Top Workplace list for the 12th year in a row! Bluestone also achieved Top Workplace USA 2021-2024! In 2022, Bluestone Accountable Care Organization (ACO) was the best performing ACO in the country as measured by the overall savings per Medicare beneficiary.

The Temporary Patient Administrative Assistant (Part-time 20hrs/week) leads the coordination of specialty care and diagnostic imaging. They will be responsible for the end-to-end processing of outpatient referrals and the precise maintenance of patient medical records. The Patient Administrative Assistant will work collaboratively with internal and external partners to ensure that our geriatric and disabled patient populations receive timely access to specialized services, ensuring all clinical documentation is accurate and accessible for the care team. This role is fully remote and provides support during our regular business hours.

Temporary part‑time position (20 hours/week) with high potential for permanent position, day shift hours, no evenings, weekends or holidays. Hours to be worked within 8am to 4:30pm Monday thru Thursday & 8am to 3pm on Fridays.

This work from home role must be located in one of the Bluestone Markets (Minnesota, Wisconsin or Florida).

$18.00 - $21.00 per hour. Salary will be commensurate with experience.

3 to 6 months with potential for permanent position.

• The main responsibility of this Patient Administrative Assistant role is to assist in scheduling and coordinating appointments with outpatient specialty providers.
• Maintain records by entering lab results and updating immunization history.
• Provide continuity of care for our patient care team by connecting patients to resources and services.
• Maintain a good working relationship and effective communication both within the department and with other departments for the benefit of the patient.
• Foster clear and efficient communication channels within the internal and external healthcare team.

• 3-5 years of relevant medical office experience.

• Proficient in navigating electronic medical record systems and working with patient care.
• Clear and effective verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Detail oriented and accurate.
• Demonstrated ability to work independently.
• Ability to work with Site Supervisors, Providers and others on the care team.
• Computer proficient.
• Medical terminology knowledge and understanding of patient care notes.
• Demonstrated ability to read, write, speak, and understand the English language.