Remote Lab IT Solutions Engineer

Roche; United States; Remote; USD 90,000 - 140,000; Full time

Job summary

Roche is seeking a field-based, full-time IT installation and support specialist for remote and on-site deployments across the United States. You will manage installation projects, validate IT solutions, and ensure customer satisfaction while serving as a technical resource for more complex issues.

The role involves cross-functional collaboration, mentoring, and ensuring compliance with regulatory requirements. Travel is expected up to 25% and relocation benefits are not available.

Qualifications

• Bachelor's degree in Computer Science or IT/MIS; 2 years of lab IT or general IT or 4 years experience preferred.
• Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems.
• Ability to troubleshoot highly complex problems and drive resolutions.

Responsibilities

• Manage remote and/or on-site installation of IT product solutions at customer sites.
• Assess customer needs and set installation expectations with aligned resources and timelines.
• Validate IT solutions to evaluate effectiveness and ensure full customer satisfaction.
• Provide technical support and mentor junior staff; escalate issues as needed.
• Maintain project documentation, reports and regulatory compliance.

Skills

Exemplary communication

LIS knowledge

Problem solving

Education

Bachelor's degree in Computer Science or IT or MIS

Tools

Windows

SQL

IIS

Oracle

Apache

JBoss

Drupal

PHP

MySQL

Networking

Security

Intersystems Cache

Job description

Roche is seeking a field-based, full-time IT installation and support specialist for remote and on-site deployments across the United States. You will manage installation projects, validate IT solutions, and ensure customer satisfaction while serving as a technical resource for more complex issues.

The role involves cross-functional collaboration, mentoring, and ensuring compliance with regulatory requirements. Travel is expected up to 25% and relocation benefits are not available.