Remote Laboratory IT Support Engineer

F. Hoffmann-La Roche AG; Indianapolis (IN); Remote; USD 86,000 - 160,000; Full time

Job summary

Roche is seeking an IT installation specialist to manage remote and on-site deployments of IT product solutions at customer sites. You will determine customer needs, set expectations, and validate solutions to ensure full functionality and satisfaction.

You will act as a technical resource for complex issues, mentor new hires, and coordinate with teams to keep projects on schedule. Travel is 25% and residence near a major US airport is preferred; relocation is not offered.

Qualifications

• Bachelor’s Degree in Computer Science preferred; 2 years lab IT or 4 years IT experience.
• Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems.

Responsibilities

• Responsible for the management of remote and/or on-site installation of IT product solutions at a customer site.
• Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available to complete the required activities within the prescribed time-frame.
• Performs validation process of IT solutions to evaluate effectiveness.
• Ensures all customers are fully satisfied with their IT product installation.
• Serves as a technical resource for lower levels on more complex system issues and manages critical customer situations.

Skills

Problem solving

Customer communication

Troubleshooting

Project management

Multi-project handling

Education

Bachelor’s Degree in Computer Science

Tools

Microsoft Windows

Microsoft SQL

Microsoft IIS

Oracle

Apache

JBoss

Drupal

PHP

MySQL

Networking

Security

Intersystems Cache

Job description

Roche is seeking an IT installation specialist to manage remote and on-site deployments of IT product solutions at customer sites. You will determine customer needs, set expectations, and validate solutions to ensure full functionality and satisfaction.

You will act as a technical resource for complex issues, mentor new hires, and coordinate with teams to keep projects on schedule. Travel is 25% and residence near a major US airport is preferred; relocation is not offered.