Remote Lab IT Installation & Support Engineer

Roche; Indianapolis (IN); Remote; USD 86,000 - 160,000; Full time

Job summary

Roche is hiring for multiple roles in IT installation and support. You will manage remote and on-site installations of IT product solutions at customer sites, determine needs, validate solutions, and ensure customer satisfaction across projects.

The role involves troubleshooting, mentoring, and adherence to regulatory requirements while coordinating with global teams for successful deployments.

Qualifications

• Bachelor’s degree in computer science, information technology, MIS or related field; two years of lab IT or four years IT experience preferred.
• Experience installing and evaluating complex laboratory analyzers, IT products and automation systems.

Responsibilities

• Manage remote and/or on-site installation of IT product solutions at a customer site.
• Determine customer needs and set installation expectations with resources aligned for timely completion.
• Validate IT solutions to evaluate effectiveness and ensure full client satisfaction.
• Serve as technical resource for less experienced staff and manage critical customer situations.
• Participate in new hire training and mentoring activities.
• Maintain project progress, documentation and regulatory compliance.
• Troubleshoot during installation and post go-live to ensure full functionality.

Skills

Installation experience

Problem solving

Excellent communication

Education

Bachelor’s Degree in CS/IT/MIS

2 years IT lab experience or 4 years IT experience

Tools

Microsoft Windows

Microsoft SQL

Microsoft IIS

Oracle

Apache

JBoss

Drupal

PHP

MySQL

Job description

Roche is hiring for multiple roles in IT installation and support. You will manage remote and on-site installations of IT product solutions at customer sites, determine needs, validate solutions, and ensure customer satisfaction across projects.

The role involves troubleshooting, mentoring, and adherence to regulatory requirements while coordinating with global teams for successful deployments.