Field Service Engineer – Lab Equipment & Installations

F. Hoffmann-La Roche AG; Seattle (WA); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to travel within the assigned territory, perform on-site service, repairs, and installations for Roche product lines, and contact customers for technical support. You will diagnose hardware, software, and system issues, document activities, and contribute to quality improvements to maximize customer satisfaction.

Preferred candidates hold electronics, electro-mechanical systems, IT knowledge, and basic chemistry expertise, with a willingness to

Qualifications

• High school diploma with 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking.
• Bachelor's degree with 1-2 years of progressive experience will suffice.
• Certification training as defined by RD Services Leadership and policy is mandatory.
• The ability to travel, including overnight travel, is a requirement for this role.

Responsibilities

• Travel and perform on-site service, repair, and installation for Roche products.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvement.
• Focus on maximizing customer satisfaction.

Skills

Travel flexibility

Electronics knowledge

IT knowledge

Basic chemistry

Education

High school diploma + technical schooling

Bachelor's degree in a relevant field

Job description

Roche is seeking a Field Engineering Specialist to travel within the assigned territory, perform on-site service, repairs, and installations for Roche product lines, and contact customers for technical support. You will diagnose hardware, software, and system issues, document activities, and contribute to quality improvements to maximize customer satisfaction.

Preferred candidates hold electronics, electro-mechanical systems, IT knowledge, and basic chemistry expertise, with a willingness to