Digital Solutions Engineer

Roche; United States; Remoto; USD 90.000 - 140.000; Tempo integral

Resumo da vaga

Roche is seeking a field-based, full-time IT installation and support specialist for remote and on-site deployments across the United States. You will manage installation projects, validate IT solutions, and ensure customer satisfaction while serving as a technical resource for more complex issues.

The role involves cross-functional collaboration, mentoring, and ensuring compliance with regulatory requirements. Travel is expected up to 25% and relocation benefits are not available.

Qualificações

• Bachelor's degree in Computer Science or IT/MIS; 2 years of lab IT or general IT or 4 years experience preferred.
• Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems.
• Ability to troubleshoot highly complex problems and drive resolutions.

Responsabilidades

• Manage remote and/or on-site installation of IT product solutions at customer sites.
• Assess customer needs and set installation expectations with aligned resources and timelines.
• Validate IT solutions to evaluate effectiveness and ensure full customer satisfaction.
• Provide technical support and mentor junior staff; escalate issues as needed.
• Maintain project documentation, reports and regulatory compliance.

Conhecimentos

Exemplary communication

LIS knowledge

Problem solving

Formação

Bachelor's degree in Computer Science or IT or MIS

Ferramentas

Windows

SQL

IIS

Oracle

Apache

JBoss

Drupal

PHP

MySQL

Networking

Security

Intersystems Cache

Descrição da vaga

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

This is an exciting time to join Roche Support Network. If you are passionate for problem solving then this is the position for you! As a research-focused healthcare company, Roche discovers, develops and provides innovative diagnostics and therapeutic products and services that deliver significant benefits to patients and healthcare professionals - from early detection and prevention of diseases to diagnostics, treatment and treatment monitoring. Roche is a successful company that can offer exciting career opportunities. We encourage and support your development in areas of your interest which will prepare you for the next level in your career path. We know that people are responsible for our success and we value our employees. Our commitment is to create a work environment where feeling valued, respected, and empowered is a daily experience.

The Opportunity

• Responsible for the management of remote and/or on-site installation of IT product solutions at a customer site
• Determines customer needs and sets appropriate installation expectations, ensuring resources are aligned and available to complete the required activities within the prescribed time-frame
• Performs validation process of IT solutions to evaluate effectiveness
• Ensures all customers are fully satisfied with their IT product installation
• Serves as a technical resource for lower levels on more complex system issues and manages critical customer situations.
• Participates in new hire training and mentoring activities based on area of expertise
• Meet standard activities to ensure project progresses on schedule and fulfills specified project performance parameters
• Responsible for administrative requirements including expensing, project reports, documentation, status reports, and adherence to regulatory requirements
• Performs troubleshooting during the installation process through the post go-live time-frame to ensure that the IT solutions are fully functional and utilized as planned. Escalates implementation issues, as needed

Who You Are:

• The minimum education, knowledge, experience, skills and attributes required to perform the essential functions of this job.
• Bachelor's Degree in Computer Science preferred, Information Technology, Management Information Systems, and two years of laboratory IT, general IT, product line experience or 4 years of experience
• Experience installing and evaluating complex laboratory analyzers, IT products, Automation systems

Preferred Qualifications:

• Technical skills within product groups; such as Microsoft Windows, Microsoft SQL, Microsoft IIS, Oracle, Apache, JBoss, Drupal, PHP, MySQL, Networking, Security and Intersystems Cache
• Fluency with healthcare domain integration standards (e.g. ASTM, HL7, IHE, DICOM, HIPAA, ADT, etc.)
• Fluency with file parsing (XML, XSLT, etc.)
• In-depth knowledge of the clinical customer base and critical components of an LIS and laboratory IT processes and workflows
• Ability to troubleshoot highly complex problems, consults, and drives resolution
• Exemplary communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
• Able to confidently communicate with customers as issues elevate to a level where organizational/operational expertise is required.
• Excellent understanding of RDC total solution including interaction between RDC IT Solutions and Instruments
• Ability to evaluate complex processes and apply critical-thinking skills to complete assignments that are complex in nature
• Ability or aptitude to work on problems that are complex in scope where analysis of situations or data involves multiple contributing factors across multiple systems
• Ability to work on multiple projects concurrently managing time and expectations
• Ability to quickly gain knowledge and apply, understanding or skills and is willing to learn new solutions
• Effective communication skills; ability to effectively communicate with and translate requirements for both technical and non-technical groups
• One year project or process management experience, preferred
• Understanding of RDC total solution including interaction between RDC IT Solutions and Instruments

Additional Information

• Relocation benefits are not available for this job posting
• Company car is not provided with this position.
• This is a field-based, full-time remote position
• Travel Expectations 25%
• Preference to reside within 50 miles of a major metropolitan US airport

The expected salary range for this position based on the primary locati