Field Engineering Specialist – Lab Diagnostics (NJ, Travel)

Roche; Princeton (NJ); On-site; USD 71,000 - 132,000; Full time

Job summary

Roche is seeking a Field Engineering Specialist to travel within the New Jersey region, performing on-site repair, installation, and preventive maintenance for Roche products. You will interface with laboratory customers, diagnose failures, and document activities to improve service quality and customer satisfaction.

The role requires 5 years of relevant repair experience or a Bachelor's in a related field plus 1–2 years, plus willingness to travel including overnight trips.

Qualifications

• High school diploma and 2 years of technical school or equivalent military training or work experience.
• 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking; or a Bachelor's degree with 1-2 years of progressive experience.
• Training or certification as defined by RD Services Leadership and policy is mandatory.
• Willingness and ability to travel, including overnight travel.

Responsibilities

• Travel and provide on-site repair and installation for Roche product lines.
• Serve laboratory customers in the assigned territory with technical service.
• Perform routine on-site service, repair, and installation.
• Act as a customer contact for technical/service issues and perform preventive maintenance.
• Diagnose and resolve mechanical, hardware, software, and system failures.
• Document activities and contribute to quality improvements and customer satisfaction.

Skills

Field service

On-site installation

Preventive maintenance

Diagnostic troubleshooting

Customer support

Travel readiness

Education

High school diploma and technical coursework or equivalent

Bachelor's degree in a relevant field

Tools

Networking/wireless networking

Job description

Roche is seeking a Field Engineering Specialist to travel within the New Jersey region, performing on-site repair, installation, and preventive maintenance for Roche products. You will interface with laboratory customers, diagnose failures, and document activities to improve service quality and customer satisfaction.

The role requires 5 years of relevant repair experience or a Bachelor's in a related field plus 1–2 years, plus willingness to travel including overnight trips.