Remote Inbound Donor Service Agent

ACD Direct; Grand Rapids (MI); Remote; USD 16,531 - 20,664; Part time

Job summary

A leading call center service is currently seeking experienced customer service professionals for their Winter Campaign Project. This position involves providing excellent customer service by answering inbound calls for donation projects. Ideal candidates must have at least 6 months of formal telephone experience and strong communication skills. A commitment to completing the certification process within 14 days is required. Competitive participants may be invited to future projects, enhancing their earning potential.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Must be able to type 40 WPM or higher.
• Strong listening skills and excellent written and verbal communication skills.

Responsibilities

• Provide customer service by answering inbound calls.
• Assist enthusiastic callers for donation projects.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Typing speed of 40 WPM or higher

Self-directed

Strong listening skills

Excellent communication skills

Job description

A leading call center service is currently seeking experienced customer service professionals for their Winter Campaign Project. This position involves providing excellent customer service by answering inbound calls for donation projects. Ideal candidates must have at least 6 months of formal telephone experience and strong communication skills. A commitment to completing the certification process within 14 days is required. Competitive participants may be invited to future projects, enhancing their earning potential.