Remote Inbound Donor Service Agent

ACD Direct; Fort Johnson (NY); On-site; USD 16,531 - 24,796; Part time

Job summary

A customer service company is looking for experienced professionals for their Winter Campaign Project. This role involves answering inbound calls and providing excellent service. Candidates should have at least 6 months of telephone experience and be motivated to complete the certification process promptly. Join a busy project that offers the potential for higher earnings during the campaign period. Strong communication skills are essential for responding to client inquiries effectively.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Moderate level of computer knowledge.
• Ability to work with minimal supervision.
• Must demonstrate call control.
• Must complete the certification process within 14 days of acceptance.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Provide customer service expertise to clients.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed (40 WPM)

Listening skills

Written communication

Verbal communication

Job description

A customer service company is looking for experienced professionals for their Winter Campaign Project. This role involves answering inbound calls and providing excellent service. Candidates should have at least 6 months of telephone experience and be motivated to complete the certification process promptly. Join a busy project that offers the potential for higher earnings during the campaign period. Strong communication skills are essential for responding to client inquiries effectively.