Remote Inbound Donor Service Agent

ACD Direct; Front Royal (VA); On-site; USD 13,776 - 20,664; Part time

Job summary

A customer service organization is seeking experienced customer service professionals for a Winter Campaign Project starting November 2015. You will handle inbound calls mainly for non-profit donations. Candidates must have at least 6 months of telephone experience, strong typing skills, and excellent communication abilities. The project offers an opportunity for those who excel in customer service and motivates agents to complete a certification process in a timely manner.

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision and be self-motivated.
• Must be able to type 40 WPM or higher.

Responsibilities

• Answer inbound calls from clients' enthusiastic callers.
• Assist with donations for non-profit organizations.
• Complete the certification process within 14 days of acceptance.

Skills

Telephone experience

Computer knowledge

Self-directed

Typing speed

Listening skills

Communication skills

Job description

A customer service organization is seeking experienced customer service professionals for a Winter Campaign Project starting November 2015. You will handle inbound calls mainly for non-profit donations. Candidates must have at least 6 months of telephone experience, strong typing skills, and excellent communication abilities. The project offers an opportunity for those who excel in customer service and motivates agents to complete a certification process in a timely manner.