Remote Inbound Donor Service Agent

ACD Direct; Birmingham (AL); Remote; USD 17,000 - 23,000; Part time

Job summary

A customer service provider is seeking experienced professionals to join their Winter Campaign project. This role involves answering inbound calls primarily related to donations for non-profit organizations. Candidates should have at least 6 months of telephone experience, excellent communication skills, and the ability to work independently. Certification begins in mid-October and candidates must complete the process within 14 days. Join a dynamic team and help make a difference!

Qualifications

• Minimum 6 months formal telephone experience, preferably call center related.
• Ability to work with minimal supervision.
• Strong listening and communication skills.

Responsibilities

• Answer inbound calls from enthusiastic callers.
• Complete certification process within 14 days of acceptance.
• Provide excellent customer service.

Skills

Telephone experience

Computer knowledge

Typing speed of 40 WPM or higher

Self-directed

Strong listening skills

Excellent communication skills

Job description

A customer service provider is seeking experienced professionals to join their Winter Campaign project. This role involves answering inbound calls primarily related to donations for non-profit organizations. Candidates should have at least 6 months of telephone experience, excellent communication skills, and the ability to work independently. Certification begins in mid-October and candidates must complete the process within 14 days. Join a dynamic team and help make a difference!