Remote Genesys Cloud CX Training Expert

Miratech Group; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Part time

Benefits offered by this job

Relentless Performance culture

Remote-friendly

Professional development

Global impact

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on end-user training across enterprise applications. You will run live and virtual sessions, translate complex content into practical training, and ensure environments and data are ready for each session.

The role emphasizes scenario-based learning, collaboration with SMEs, SCORM content development, and Train-the-Trainer support, with opportunities for growth and global impact.

Qualifications

• 3+ years of end-user training on CX platforms.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS training content; Storyline is a plus.
• WFM training experience (forecasting, scheduling, real-time adherence) preferred.
• Strong organizational and stakeholder coordination skills.
• Excellent facilitation and communication skills.

Responsibilities

• Deliver hands-on end-user training for Genesys Cloud CX and WFM.
• Facilitate live and virtual training with guided practice.
• Collaborate with SMEs to convert content into structured agendas.
• Validate training readiness of environments and data ahead of sessions.
• Track attendance, feedback, assessments, and report progress.
• Develop and maintain SCORM/LMS training content.
• Create user-facing job aids and guides.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify training readiness risks related to environment, content, or pacing.
• Adjust training pace based on engagement and feedback.

Skills

End-user training on CX platforms

Interactive training delivery

SCORM/LMS content development

WFM training experience

Stakeholder coordination

Facilitation and communication

Tools

Articulate Storyline

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on end-user training across enterprise applications. You will run live and virtual sessions, translate complex content into practical training, and ensure environments and data are ready for each session.

The role emphasizes scenario-based learning, collaboration with SMEs, SCORM content development, and Train-the-Trainer support, with opportunities for growth and global impact.