Remote Genesys Cloud CX Training Specialist

Miratech; San Diego (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Work From Anywhere Culture

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units and locations. You will facilitate live and virtual sessions, guided practice, and real-world scenarios to ensure strong end-user adoption.

You will collaborate with Subject Matter Experts to convert functional content into structured training agendas, validate environments, and track progress.

Qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios.
• Work with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
• Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
• Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
• Develop and maintain user-facing job aids, guides, and other supporting learning materials.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify and elevate training readiness risks related to environment availability, content, participant readiness, or session pacing.
• Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.

Skills

End-user training

SCORM/LMS experience

Articulate Storyline

Training coordination

Stakeholder management

Facilitation

Tools

LMS platforms

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units and locations. You will facilitate live and virtual sessions, guided practice, and real-world scenarios to ensure strong end-user adoption.

You will collaborate with Subject Matter Experts to convert functional content into structured training agendas, validate environments, and track progress.