Remote Genesys Cloud CX Training Specialist

Miratech Group; Washington (MO); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote-friendly culture

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units. You will work with SMEs to convert content into structured training plans and ensure readiness of training environments for sessions.

The role requires 3+ years in enterprise software training, experience with SCORM/LMS content, and strong facilitation skills. A remote-friendly, worldwide team offers growth opportunities and global impact.

Qualifications

• 3+ years delivering end-user training on enterprise software and CX platforms.
• Proven experience delivering interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
• Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios.
• Work closely with Subject Matter Experts to convert content into structured, timed training agendas.
• Validate training environment readiness, including user access, test data, prerequisites, and system configurations.
• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the Program Lead.
• Develop and maintain SCORM/LMS-based training content and materials with Articulate Storyline.
• Create user-facing job aids, guides, and other learning materials.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify and escalate training readiness risks related to environment availability, content, or pacing.
• Adjust training approach based on participant engagement and feedback.

Skills

End-user training

Adult learning

Facilitation

Stakeholder coordination

Tools

Articulate Storyline

SCORM/LMS

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units. You will work with SMEs to convert content into structured training plans and ensure readiness of training environments for sessions.

The role requires 3+ years in enterprise software training, experience with SCORM/LMS content, and strong facilitation skills. A remote-friendly, worldwide team offers growth opportunities and global impact.