Remote Genesys Cloud CX Training Specialist

Miratech; Atlanta (GA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Culture of performance

Competitive pay

Remote work

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to drive hands-on, end-user training across multiple business units for a large enterprise migration. You will develop and deliver scenario-based sessions, work with SMEs to translate technical content into structured training agendas, and ensure training environments are ready for each session.

The role emphasizes SCORM/LMS content development, Storyline familiarity, and a strong focus on participant engagement, pacing, and feedback.

Qualifications

• 3+ years of experience delivering end‑user training on enterprise software and CX platforms.
• Proven experience delivering interactive, scenario‑based training using adult‑learning principles.
• Experience developing or delivering SCORM/LMS‑based training content; familiarity with Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real‑time adherence, is strongly preferred.
• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
• Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Responsibilities

• Deliver hands‑on, scenario‑based end‑user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands‑on, click‑through approach focused on guided practice and real‑world scenarios rather than slide‑based presentations.
• Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
• Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
• Support the development and maintenance of SCORM/LMS‑based training content, including materials created with Articulate Storyline.
• Develop and maintain user‑facing job aids, guides, and other supporting learning materials.
• Support Train‑the‑Trainer sessions for LOB Change Champions.
• Identify and elevate training readiness risks related to environment availability, content, participant readiness, or session pacing.
• Adjust training approach and pacing based on participant engagement, knowledge level, and real‑time feedback.

Skills

End-user training

SCORM LMS

Articulate Storyline

WFM training

Adult learning

Tools

SCORM

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to drive hands-on, end-user training across multiple business units for a large enterprise migration. You will develop and deliver scenario-based sessions, work with SMEs to translate technical content into structured training agendas, and ensure training environments are ready for each session.

The role emphasizes SCORM/LMS content development, Storyline familiarity, and a strong focus on participant engagement, pacing, and feedback.