Remote Genesys Cloud CX Training Specialist

Miratech; Portland (OR); On-site; USD 65,000 - 85,000; Full time

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large enterprise migration. You will deliver hands-on, scenario-based training to end users across multiple business units, focusing on practical application rather than slides.

You will develop SCORM/LMS content with Articulate Storyline, work with SMEs to tailor agendas, validate environments, track progress, and support Train-the-Trainer initiatives while maintaining strong stakeholder coordination and communication.

Qualifications

• 3+ years delivering end-user training on enterprise CX platforms.
• Experience developing SCORM/LMS content; Articulate Storyline is a plus.
• Strong organizational and stakeholder coordination skills.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX across units.
• Facilitate live and virtual training sessions with guided practice.
• Collaborate with SMEs to convert content into structured agendas.
• Validate training environments and prerequisites before sessions.
• Track attendance, feedback, and training progress; report to program lead.
• Support SCORM/LMS content development and user aids.

Skills

End-user training

Facilitation

Adult learning principles

Stakeholder coordination

Presentation skills

Tools

Articulate Storyline

SCORM/LMS content development

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large enterprise migration. You will deliver hands-on, scenario-based training to end users across multiple business units, focusing on practical application rather than slides.

You will develop SCORM/LMS content with Articulate Storyline, work with SMEs to tailor agendas, validate environments, track progress, and support Train-the-Trainer initiatives while maintaining strong stakeholder coordination and communication.