Remote Genesys Cloud CX Training Specialist

Miratech Group; Atlanta (GA); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Relocation program

Remote work

Job summary

Miratech seeks a Genesys Cloud CX Training Specialist to drive hands-on end-user training for a large enterprise transformation. You will deliver scenario-based sessions across multiple business units, working with SMEs to convert content into structured, time-bound curricula.

You will develop SCORM/LMS-based training materials and user guides, support Train-the-Trainer initiatives, and adjust pacing based on learner feedback. A strong focus on outcomes and stakeholder coordination is essential.

Qualifications

• 3+ years delivering end-user training on enterprise software.
• Experience with SCORM/LMS content and Articulate Storyline preferred.
• WFM training experience strongly preferred.
• Strong organizational and stakeholder coordination skills.
• Excellent facilitation and communication skills.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX across multiple business units.
• Facilitate live and virtual training sessions focused on guided practice and real-world scenarios.
• Collaborate with Subject Matter Experts to convert content into structured training agendas.
• Validate training environment readiness, including access, data, prerequisites, and system configurations.
• Track attendance, feedback, assessment completion and training progress; report to Program Lead.

Skills

End-user training

Facilitation

Stakeholder coordination

Adult learning principles

Communication

Tools

Articulate Storyline

SCORM LMS

Genesys Cloud CX

WFM training tools

Job description

Miratech seeks a Genesys Cloud CX Training Specialist to drive hands-on end-user training for a large enterprise transformation. You will deliver scenario-based sessions across multiple business units, working with SMEs to convert content into structured, time-bound curricula.

You will develop SCORM/LMS-based training materials and user guides, support Train-the-Trainer initiatives, and adjust pacing based on learner feedback. A strong focus on outcomes and stakeholder coordination is essential.