Remote Genesys Cloud CX Trainer

Miratech Group; San Jose (CA); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Culture of Relentless Performance

Competitive Pay and Benefits

Work From Anywhere

Growth Mindset

Global Impact

Job summary

Miratech Group is seeking a Genesys Cloud CX Training Specialist to support a large enterprise migration. You will deliver hands-on training, create scenario-based sessions, and develop job aids for end users across multiple business units in a remote-capable setup.

You will work with SMEs to translate complex content into structured agendas, validate environments, track progress, and contribute to SCORM/LMS content development.

Qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms.
• Proven experience delivering interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.
• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
• Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios.
• Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
• Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
• Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
• Develop and maintain user-facing job aids, guides, and other supporting learning materials.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify and escalation training readiness risks related to environment availability, content, participant readiness, or session pacing.
• Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.

Skills

End-user training

Adult learning

Facilitation

Stakeholder mgmt

SCORM/LMS

Tools

Articulate Storyline

Job description

Miratech Group is seeking a Genesys Cloud CX Training Specialist to support a large enterprise migration. You will deliver hands-on training, create scenario-based sessions, and develop job aids for end users across multiple business units in a remote-capable setup.

You will work with SMEs to translate complex content into structured agendas, validate environments, track progress, and contribute to SCORM/LMS content development.