Remote Genesys Cloud CX Training Specialist

Miratech Group; Austin, Northern (TX, KY); Hybrid; USD 75,000 - 115,000; Full time

Benefits offered by this job

Relentless Performance culture

Health insurance

Relocation program

Remote work culture

Professional development

Job summary

Miratech Group is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units. The role emphasizes practical practice over slides, working with SMEs to convert complex content into structured, timed training.

The ideal candidate has 3+ years of enterprise software training experience, familiarity with SCORM/LMS content and Articulate Storyline, and strong organizational skills to manage multiple training workstreams while

Qualifications

• 3+ years of experience delivering end-user training on enterprise software and CX platforms.
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real-time adherence, is strongly preferred.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios.
• Work closely with Subject Matter Experts to convert content into structured, timed training agendas.
• Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
• Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
• Develop and maintain user-facing job aids, guides, and other supporting learning materials.
• Identify and training readiness risks related to environment availability, content, participant readiness, or session pacing.

Skills

End-user training

SCORM/LMS

Articulate Storyline

WFM training

Adult learning principles

Stakeholder coordination

Tools

Articulate Storyline

Job description

Miratech Group is seeking a Genesys Cloud CX Training Specialist to deliver hands-on, scenario-based end-user training across multiple business units. The role emphasizes practical practice over slides, working with SMEs to convert complex content into structured, timed training.

The ideal candidate has 3+ years of enterprise software training experience, familiarity with SCORM/LMS content and Articulate Storyline, and strong organizational skills to manage multiple training workstreams while