Remote Genesys Cloud CX Training Specialist

Miratech; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role focuses on delivering hands-on, scenario-based training to end users across multiple business units.

Deliver live and virtual training sessions, develop SCORM/LMS-based content, and create user guides. You will collaborate with SMEs to convert content into structured agendas, track progress, and support Train-the-Trainer initiatives for successful outcomes.

Qualifications

• 3+ years delivering end-user training on enterprise software and CX platforms.
• Experience delivering interactive, scenario-based training using adult-learning principles.
• Experience developing or delivering SCORM/LMS-based training content; familiarity with Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real-time adherence is preferred.
• Strong organizational and stakeholder coordination skills across multiple training workstreams.
• Excellent facilitation and communication skills with adaptable delivery.

Responsibilities

• Deliver hands-on, scenario-based end-user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands-on, click-through approach focused on guided practice and real-world scenarios rather than slide-based presentations.
• Work closely with Subject Matter Experts to convert functional and technical content into structured, timed training agendas.
• Validate training environment readiness, including user access, test data, prerequisites, and required system configurations, ahead of each session.
• Track attendance, participant feedback, assessment completion, and overall training progress; report status to the OCM/Program Lead.
• Support the development and maintenance of SCORM/LMS-based training content, including materials created with Articulate Storyline.
• Develop and maintain user-facing job aids, guides, and other supporting learning materials.
• Support Train-the-Trainer sessions for LOB Change Champions.
• Identify and elevate training readiness risks related to environment availability, content, participant readiness, or session pacing.
• Adjust training approach and pacing based on participant engagement, knowledge level, and real-time feedback.

Tools

Articulate Storyline

SCORM LMS

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to support a large-scale enterprise migration and transformation program. The role focuses on delivering hands-on, scenario-based training to end users across multiple business units.

Deliver live and virtual training sessions, develop SCORM/LMS-based content, and create user guides. You will collaborate with SMEs to convert content into structured agendas, track progress, and support Train-the-Trainer initiatives for successful outcomes.