Remote Genesys Cloud CX Training Specialist for Enterprise

Miratech; San Francisco (CA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Relentless Performance

Competitive Pay & Benefits

Remote Work Flexibility

Growth & Certification

Global Impact

Multicultural Team

Sustainability Values

Job summary

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands‑on, scenario‑based end‑user training across multiple business units. You will work with SMEs to craft structured training agendas, validate environments, and track progress.

You will develop SCORM/LMS materials (Articulate Storyline), create job aids, and support Train‑the‑Trainer sessions, ensuring readiness and effective pacing for diverse audiences. A strong background in enterprise software training is essential.

Qualifications

• 3+ years of experience delivering end‑user training on enterprise software and CX platforms such as Genesys Cloud CX, Avaya, Verint, NICE, or similar solutions.
• Proven experience delivering interactive, scenario‑based training using adult‑learning principles.
• Experience developing or delivering SCORM/LMS‑based training content; familiarity with Articulate Storyline is a plus.
• WFM platform training experience, including forecasting, scheduling, and real‑time adherence, is strongly preferred.
• Strong organizational and stakeholder coordination skills, with the ability to manage multiple concurrent training workstreams.
• Excellent facilitation and communication skills, with the ability to adapt training content, pacing, and delivery based on audience needs.

Responsibilities

• Deliver hands‑on, scenario‑based end‑user training for Genesys Cloud CX and WFM across multiple business units.
• Facilitate live and virtual training sessions using a hands‑on, guided practice approach rather than slide‑based presentations.
• Work with SMEs to convert content into structured, timed training agendas.
• Validate training environment readiness, including user access, test data, prerequisites, and system configurations.
• Track attendance, feedback, assessments, and overall training progress; report to the OCM/Program Lead.
• Support SCORM/LMS‑based training content development and maintenance, including Articulate Storyline materials.
• Develop and maintain user‑facing job aids and guides.
• Support Train‑the‑Trainer sessions for LOB Change Champions.
• Identify training readiness risks and adjust approach accordingly.
• Adapt training pace based on participant engagement and knowledge level.

Skills

End-user training

Adult learning principles

Facilitation

Stakeholder coordination

Tools

Genesys Cloud CX

Articulate Storyline

SCORM LMS

Job description

Miratech is seeking a Genesys Cloud CX Training Specialist to deliver hands‑on, scenario‑based end‑user training across multiple business units. You will work with SMEs to craft structured training agendas, validate environments, and track progress.

You will develop SCORM/LMS materials (Articulate Storyline), create job aids, and support Train‑the‑Trainer sessions, ensuring readiness and effective pacing for diverse audiences. A strong background in enterprise software training is essential.