Remote Fleet Follow-Up Specialist

Cox Automotive; Manheim (PA); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Flexible time-off policies

Comprehensive healthcare

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. This role supports fleet operations, handles inbound/outbound calls, gathers requirements, and ensures accurate data and billing. Training occurs with a 24/7/365 coverage mindset, with remote/hybrid options based on location.

Employment offers hourly pay between $15.10 and $22.69, with benefits and PTO. This position prioritizes timely communication, problem solving, and collaboration with dispatch and service

Qualifications

• High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. This role supports fleet operations, handles inbound/outbound calls, gathers requirements, and ensures accurate data and billing. Training occurs with a 24/7/365 coverage mindset, with remote/hybrid options based on location.

Employment offers hourly pay between $15.10 and $22.69, with benefits and PTO. This position prioritizes timely communication, problem solving, and collaboration with dispatch and service