Remote Fleet Follow-Up Specialist

Cox Automotive; Boise (ID); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Work-life balance

Healthcare options

401(k) matching

Professional development

Parental leave & fertility coverage

Pet insurance & employee discounts

Job summary

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. You will manage fleet operations, handle inbound calls, gather requirements, and ensure accurate data entry and timely updates to customers.

Minimum qualifications include a high school diploma or GED with up to 2 years in a related role and strong customer service. The position offers hourly pay ranging from $15.10 to $22.69, benefits, and a flexible remote/hybrid work arrangement depending on location.

Qualifications

• High school diploma or GED with up to 2 years of experience in a related field.
• Strong customer service experience.

Responsibilities

• Handle inbound calls and gather customer requirements.
• Enter data accurately and record unit locations.
• Ensure accurate billing information is communicated to service providers.
• Follow up on open events and provide timely updates to customers.
• Collaborate with roadside dispatchers when issues arise.

Skills

Customer service

Multitasking

Communication

Problem-solving

Education

High school diploma or GED

Job description

Cox Automotive is hiring a detail-oriented Follow Up Specialist for Cox Fleet. You will manage fleet operations, handle inbound calls, gather requirements, and ensure accurate data entry and timely updates to customers.

Minimum qualifications include a high school diploma or GED with up to 2 years in a related role and strong customer service. The position offers hourly pay ranging from $15.10 to $22.69, benefits, and a flexible remote/hybrid work arrangement depending on location.