Remote Fleet Follow-Up Specialist

Cox Enterprises, Inc.; Oklahoma City (OK); Remote; USD 31,000 - 47,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave and fertility coverage

Adoption assistance

Pet insurance

Employee discounts

Flexible time-off policies

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet to manage fleet operation logistics, handle inbound calls, gather requirements, and ensure accurate billing and timely updates to customers. The role emphasizes multitasking, problem solving, and strong customer service in a fast-paced environment.

This remote/hybrid position supports 24/7/365 operations, with competitive hourly pay and benefits designed to help employees balance work and personal commitments.

Qualifications

• Minimum: High school diploma or GED and up to 2 years of experience in a related field.
• Strong customer service experience.
• Preferred: A degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Time management

Communication skills

Problem solving

Education

High school diploma or GED

Related degree preferred

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist for Cox Fleet to manage fleet operation logistics, handle inbound calls, gather requirements, and ensure accurate billing and timely updates to customers. The role emphasizes multitasking, problem solving, and strong customer service in a fast-paced environment.

This remote/hybrid position supports 24/7/365 operations, with competitive hourly pay and benefits designed to help employees balance work and personal commitments.