Remote Fleet Follow-Up Specialist
Cox Automotive
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Benefits offered by this job
Job summary
Cox Automotive seeks a detail-oriented Follow Up Specialist for Cox Fleet, supporting fleet operations with timely calls, precise data capture, and accurate billing communications. This role emphasizes proactive problem-solving and strong customer service to ensure smooth vehicle maintenance events.
The position offers remote/hybrid options within the US, with competitive hourly pay and benefits including healthcare, 401(k) and paid time off.
Qualifications
- High school diploma or GED required, up to 2 years' related experience.
- Strong customer service experience.
- Preferred degree or related discipline / industry experience.
Responsibilities
- Handle all inbound calls in a timely manner.
- Accurately gather and follow customer requirements during the initial call.
- Enter data promptly and record the unit's location accurately.
- Ensure accurate billing information is communicated to the service provider.
- Handle estimates promptly and accurately.
- Make outbound calls to obtain updates on open events.
- Keep customers updated on event status and follow their instructions.
- Collaborate with roadside dispatcher when problems arise.
- Manage time effectively to meet deadlines.
Skills
Education
Job description
Cox Automotive seeks a detail-oriented Follow Up Specialist for Cox Fleet, supporting fleet operations with timely calls, precise data capture, and accurate billing communications. This role emphasizes proactive problem-solving and strong customer service to ensure smooth vehicle maintenance events.
The position offers remote/hybrid options within the US, with competitive hourly pay and benefits including healthcare, 401(k) and paid time off.
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