Remote Fleet Follow-Up Specialist

Cox Automotive; Des Moines (IA); Hybrid; USD 21,000 - 32,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Job summary

Cox Automotive seeks a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage fleet logistics, contact customers, gather requirements, and ensure accurate information is recorded for timely service.

This position offers remote/hybrid options, hourly pay from $15.10 to $22.69, comprehensive benefits, and growth opportunities. Authorization to work in the U.S. is required.

Qualifications

• High school diploma or GED required; up to 2 years of related experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Enter data promptly and record the unit's location accurately.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive seeks a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage fleet logistics, contact customers, gather requirements, and ensure accurate information is recorded for timely service.

This position offers remote/hybrid options, hourly pay from $15.10 to $22.69, comprehensive benefits, and growth opportunities. Authorization to work in the U.S. is required.