Remote Fleet Follow-Up Specialist

Cox Automotive; Kansas City (MO); Remote; USD 21,000 - 32,000; Full time

Benefits offered by this job

Flexible time-off policies

Healthcare options

401(k) with company match

Professional development

Parental leave

Pet insurance

Employee discounts

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage the logistics of fleet operations, handle inbound calls, collect data, record locations, and support billing and updates.

This role offers remote or hybrid options depending on location, an hourly pay range of $15.10 to $22.69, comprehensive benefits, and opportunities for professional development in a 24/7/365 environment.

Qualifications

• High school diploma or GED plus up to 2 years in a related field.
• Strong customer service experience.
• Preferred degree or related industry experience.

Responsibilities

• Handle all inbound calls promptly and professionally.
• Gather and confirm customer requirements during the initial contact.
• Record unit locations and billing details accurately during calls.
• Provide timely updates to customers and coordinate with dispatch when needed.

Skills

Customer service

Education

High school diploma or GED

Degree preferred

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. You will manage the logistics of fleet operations, handle inbound calls, collect data, record locations, and support billing and updates.

This role offers remote or hybrid options depending on location, an hourly pay range of $15.10 to $22.69, comprehensive benefits, and opportunities for professional development in a 24/7/365 environment.