Remote Fleet Follow-Up Specialist

Cox Enterprises, Inc.; Portland (OR); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave coverage

Paid time off & holidays

Pet insurance and employee discounts

Job summary

Cox Automotive's Cox Fleet is seeking a detail-oriented Follow Up Specialist to support fleet operations and ensure best-in-class service. You will manage calls, gather requirements, and record data accurately to keep events moving efficiently.

The role supports remote or hybrid work depending on location, offers competitive hourly pay and comprehensive benefits, plus opportunities for development in a dynamic team focused on customer satisfaction.

Qualifications

• High school diploma or GED required.
• Strong customer service experience.
• Ability to multitask and solve problems.
• Able to work in a remote/hybrid environment.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem-solving

Communication

Education

High School Diploma or GED

Bachelor's degree preferred

Job description

Cox Automotive's Cox Fleet is seeking a detail-oriented Follow Up Specialist to support fleet operations and ensure best-in-class service. You will manage calls, gather requirements, and record data accurately to keep events moving efficiently.

The role supports remote or hybrid work depending on location, offers competitive hourly pay and comprehensive benefits, plus opportunities for development in a dynamic team focused on customer satisfaction.