Remote Fleet Follow-Up Specialist

Cox Automotive; Newark (NJ); Hybrid; USD 21,000 - 31,000; Full time

Benefits offered by this job

Healthcare options

401(k) with company match

Professional development

Parental leave and fertility coverage

Pet insurance and employee discounts

Job summary

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. The role focuses on managing fleet operations logistics, handling inbound calls, collecting accurate information, and ensuring timely updates to customers.

You will work in a role with flexible scheduling, potential remote or hybrid arrangements, and a competitive hourly rate. Prior customer service experience is essential for success in this position.

Qualifications

• High school diploma or GED.
• Strong customer service experience.
• Preferred: a degree in related discipline or industry experience.

Responsibilities

• Handle all inbound calls in a timely manner.
• Accurately gather and follow customer requirements during the initial call.
• Obtain complete and accurate information while on the call, entering data promptly and precisely recording the unit's location.
• Ensure accurate billing information is communicated to the service provider.
• Handle estimates promptly and accurately.
• Make outbound calls to obtain updates on open events.
• Keep customers updated on the event status and follow their instructions.
• Collaborate with the roadside dispatcher when problems arise.
• Manage time effectively to prioritize and complete tasks within deadlines.

Skills

Customer service

Multitasking

Problem solving

Education

High school diploma or GED

Job description

Cox Automotive is seeking a detail-oriented Follow Up Specialist to join Cox Fleet. The role focuses on managing fleet operations logistics, handling inbound calls, collecting accurate information, and ensuring timely updates to customers.

You will work in a role with flexible scheduling, potential remote or hybrid arrangements, and a competitive hourly rate. Prior customer service experience is essential for success in this position.