Remote Court Coverage Pro

ABC Legal Services; Austin (TX); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays per Year

Life Insurance and AD&D Insurance

Long-Term Disability

Health Care Reimbursement

Flexible Spending Account (FSA)

Dependent Care Flexible Spending<br/>A

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Docketly is seeking an Operations Associate to manage a live book of court hearings, negotiating fees in real time and coordinating with attorneys via phone, text, and email. This remote, full-time role requires a proactive, organized communicator who can keep hearings on track and protect margins.

You’ll onboard attorneys, update clients, and maintain accurate data while meeting daily coverage targets in a fast-paced environment.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Examples: inside sales, SDR/BDR, account management, collections, dispatch, scheduling, or high-touch customer service.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline.
• Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time.
• Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline.
• Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Onboard and support attorneys.
• Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
• Keep clients in the loop.
• Update law firms on hearing status to build trust and head off surprises.
• Log activity, confirm assignments, and keep your pipeline accurate. Your numbers tell your story.
• Make the system better.
• Spot recurring coverage gaps and bring ideas to daily huddles and team meetings.

Skills

Phone outreach

Negotiation

Scheduling

Customer service

CRM

Data entry

Attention to detail

Education

High school diploma or equivalent

Tools

CRM software

Scheduling tools

Job description

Docketly is seeking an Operations Associate to manage a live book of court hearings, negotiating fees in real time and coordinating with attorneys via phone, text, and email. This remote, full-time role requires a proactive, organized communicator who can keep hearings on track and protect margins.

You’ll onboard attorneys, update clients, and maintain accurate data while meeting daily coverage targets in a fast-paced environment.