Remote Court Coverage Pro

ABC Legal Services; Central City (KY); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays per Year

Life Insurance

Long-Term Disability

FSA Health Care Reimbursement

Dependent Care FSA

Employee Assistance Program (EAP)

Pet Insurance

Job summary

Docketly is seeking an Operations Associate to manage a live book of court hearings remotely, coordinating with attorneys via phone, text, and email. You’ll negotiate, triage fast-moving cases, onboard attorneys, and keep clients informed to protect margins and ensure hearings stay on schedule.

The role emphasizes data accuracy, schedule management, and a solutions-focused mindset, with Monday–Friday hours and a fully remote setup within Kentucky.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Comfortable and efficient on the phone, with strong verbal and written communication.
• Genuinely organized. You manage many open items at once without letting anything slip.
• Calm and decisive under deadline pressure; you make the call and keep moving.
• Tech-comfortable and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline. Own a portfolio of open court hearings and work them daily by phone, text, and email to get the right attorney committed before the hearing date.
• Negotiate fees in real time. Hold your position on price, handle counteroffers, and extend above-standard offers when a market is tight, always protecting margin while getting to yes.
• Triage a fast-moving pipeline. Prioritize competing hearings, make sound judgment calls quickly, and explain your reasoning clearly to your team.
• Onboard and support attorneys. Walk new attorneys through how Docketly works, answer their questions, and be their go-to contact so they keep saying yes.
• Keep clients in the loop. Update law firms on hearing status to build trust and head off surprises.
• Keep your data clean. Log activity, confirm assignments, and keep your pipeline accurate.

Skills

High-volume phone outreach

Phone communication

Organizational skills

Calm under deadline

Tech-savvy

High school diploma

Education

High school diploma

Tools

CRM

Scheduling tools

Job description

Docketly is seeking an Operations Associate to manage a live book of court hearings remotely, coordinating with attorneys via phone, text, and email. You’ll negotiate, triage fast-moving cases, onboard attorneys, and keep clients informed to protect margins and ensure hearings stay on schedule.

The role emphasizes data accuracy, schedule management, and a solutions-focused mindset, with Monday–Friday hours and a fully remote setup within Kentucky.