Remote Court Coverage Specialist

ABC Legal Services; Richmond (VA); Remote; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) with Company Matching

Paid Time Off

7 Paid Company Holidays

4 Floating Holidays per Year

Life Insurance and AD&D Insurance

Long-Term Disability

Health Care Reimbursement

Flexible Spending Account (FSA)

Dependent Care Flexible Spending Allow

Job summary

Docketly is seeking an Operations Associate to manage a live book of court hearings, negotiating fees in real time and coordinating with attorneys by phone, text, and email.

This remote, full-time role requires high-volume outreach, strong communication, organization, and the ability to move quickly under deadline pressure while protecting margins.

Based in the US (Virginia) with a nationwide client base, you will log activity, onboard attorneys, and keep stakeholders updated.

Qualifications

• 1+ year in a role requiring high-volume phone outreach or direct negotiation.
• Strong verbal and written communication.
• Genuinely organized; can manage many items at once.
• Calm and decisive under deadline pressure; make the call and keep moving.
• Tech-friendly and quick to learn new platforms.
• High school diploma or equivalent.

Responsibilities

• Secure coverage on a deadline.
• Own a portfolio of open hearings and work them daily by phone, text, and email to commit the right attorney.
• Negotiate fees in real time.
• Protect margin while getting to yes.
• Triage a fast-moving pipeline and prioritize hearings.

Skills

Scheduling

High-volume outreach

Phone and email communication

Negotiation

Customer service

CRM / ticketing

Attention to detail

Multitasking

Education

High school diploma or equivalent

Tools

CRM tools

Scheduling tools

Mac OS

Google Workspace

Job description

Docketly is seeking an Operations Associate to manage a live book of court hearings, negotiating fees in real time and coordinating with attorneys by phone, text, and email.

This remote, full-time role requires high-volume outreach, strong communication, organization, and the ability to move quickly under deadline pressure while protecting margins.

Based in the US (Virginia) with a nationwide client base, you will log activity, onboard attorneys, and keep stakeholders updated.