Remote Client Support & Scheduling Specialist

Velvethorizons; Houston (TX); Remote; USD 40,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Training and ongoing support

Job summary

Velvet Horizons, a remote-based services provider, seeks a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process. This role emphasizes detail, organization, and the ability to manage multiple tasks in a remote setting.

The ideal candidate communicates clearly, handles inquiries via email, phone, and online platforms, and collaborates with internal teams to ensure smooth, accurate service delivery.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative work

Organizational skills

Communication skills

Independent work

Prioritization

Digital tools

Attention to detail

Job description

Velvet Horizons, a remote-based services provider, seeks a Customer Service Representative to assist clients, organize service arrangements, and support the coordination process. This role emphasizes detail, organization, and the ability to manage multiple tasks in a remote setting.

The ideal candidate communicates clearly, handles inquiries via email, phone, and online platforms, and collaborates with internal teams to ensure smooth, accurate service delivery.