Remote Customer Service & Scheduling Coordinator

Velvethorizons; Lafayette (LA); Remote; USD 36,000 - 48,000; Full time

Benefits offered by this job

Flexible remote work environment

Access to training and ongoing support

Job summary

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to support clients, organize service arrangements, and assist with coordination in a structured remote setting. The role requires strong attention to detail and the ability to juggle multiple tasks with professional communication.

You will serve as a main contact for client inquiries via email, phone, and online platforms; identify client needs and present service options; coordinate scheduling; submit

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Communication skills

Independent work

Digital tools

Job description

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to support clients, organize service arrangements, and assist with coordination in a structured remote setting. The role requires strong attention to detail and the ability to juggle multiple tasks with professional communication.

You will serve as a main contact for client inquiries via email, phone, and online platforms; identify client needs and present service options; coordinate scheduling; submit