Remote Client Support & Scheduling Specialist

Velvethorizons; Austin (TX); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Training and onboarding support

Job summary

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support client requests in a fully remote environment. You will manage inquiries via email, phone, and online platforms, coordinate service arrangements, submit reservations with external providers, and ensure clear follow-up and accurate records.

The role emphasizes independent work, strong organization, and proactive communication, with performance-based compensation and ongoing training to enable a success

Qualifications

• Experience in customer service, coordination, or administrative roles preferred
• Strong organizational and communication skills
• Ability to work independently and manage priorities effectively
• Comfortable using digital tools and web-based systems
• Detail-oriented with a focus on accuracy

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer Service

Coordination

Administrative support

Multitasking

Digital tools

Remote work

Job description

Velvet Horizons is seeking a detail-oriented Customer Service Representative to support client requests in a fully remote environment. You will manage inquiries via email, phone, and online platforms, coordinate service arrangements, submit reservations with external providers, and ensure clear follow-up and accurate records.

The role emphasizes independent work, strong organization, and proactive communication, with performance-based compensation and ongoing training to enable a success