Remote Client Service & Scheduling Specialist

Velvethorizons; Hartford (CT); Remote; USD 40,000 - 65,000; Full time

Job summary

Velvet Horizons is seeking a remote Customer Service Representative to assist with client inquiries, coordinate service arrangements, and support the overall coordination process.

You will manage inquiries via email, phone, and online platforms, identify client needs, and present service options while coordinating detailed service plans and reservations with external providers. This role emphasizes accuracy, organization, and independent work in a structured remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Organization

Communication

Independent work

Prioritization

Digital tools

Attention to detail

Job description

Velvet Horizons is seeking a remote Customer Service Representative to assist with client inquiries, coordinate service arrangements, and support the overall coordination process.

You will manage inquiries via email, phone, and online platforms, identify client needs, and present service options while coordinating detailed service plans and reservations with external providers. This role emphasizes accuracy, organization, and independent work in a structured remote environment.