Remote Client Support & Scheduling Coordinator

Velvethorizons; Juneau (AK); Remote; USD 36,000 - 54,000; Full time

Benefits offered by this job

Access to training and ongoing support

Flexible remote work environment

Job summary

Velvet Horizons is seeking a remote Customer Service Representative to assist clients, organize service arrangements, and support the coordination process. The role emphasizes attention to detail and the ability to multitask in a remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, and present suitable options. Responsibilities include scheduling, reservations with providers, and maintaining accurate records while contributing to continuous

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative tasks

Organizational skills

Communication skills

Independent work

Prioritization

Digital tools

Attention to detail

Job description

Velvet Horizons is seeking a remote Customer Service Representative to assist clients, organize service arrangements, and support the coordination process. The role emphasizes attention to detail and the ability to multitask in a remote environment.

You will handle inquiries via email, phone, and online platforms, identify client needs, and present suitable options. Responsibilities include scheduling, reservations with providers, and maintaining accurate records while contributing to continuous