Remote Customer Service & Scheduling Specialist

Velvethorizons; Birmingham (AL); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation

Access to training and ongoing support

Job summary

Velvet Horizons, a remote-based organization, is hiring a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, delivering accurate information and timely responses.

You will work with a structured workflow, maintain records, and contribute to process improvements while enjoying flexible, home-based duties.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Organizational skills

Communication skills

Independent work

Digital tools

Job description

Velvet Horizons, a remote-based organization, is hiring a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

This role requires strong attention to detail and the ability to manage multiple tasks in a remote environment, delivering accurate information and timely responses.

You will work with a structured workflow, maintain records, and contribute to process improvements while enjoying flexible, home-based duties.