Remote Client Support & Scheduling Specialist

Velvethorizons; Spokane (WA); Remote; USD 32,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training & onboarding support

Job summary

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting.

The role emphasizes attention to detail, multi-tasking, and clear communication while working independently with digital tools and internal systems.

You will engage with clients via email, phone, and online platforms, ensuring follow-up and accurate records.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative work

Organization

Communication

Independent work

Digital literacy

Job description

Velvet Horizons is seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote setting.

The role emphasizes attention to detail, multi-tasking, and clear communication while working independently with digital tools and internal systems.

You will engage with clients via email, phone, and online platforms, ensuring follow-up and accurate records.