Remote Client Support & Scheduling Specialist

Velvethorizons; Portland (ME); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Flexible remote work

Training & ongoing support

Job summary

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

Applicants should have strong attention to detail and the ability to manage multiple tasks. You will interact with clients via email, phone, and online platforms, ensuring timely follow-up and accurate records, with onboarding and training provided.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Organizational skills

Communication

Independent worker

Digital tools

Tools

CRM software

Web-based tools

Job description

Velvet Horizons, a remote-based organization, seeks a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process in a remote environment.

Applicants should have strong attention to detail and the ability to manage multiple tasks. You will interact with clients via email, phone, and online platforms, ensuring timely follow-up and accurate records, with onboarding and training provided.