Remote Client Service & Scheduling Coordinator

Velvethorizons; Phoenix (AZ); Remote; USD 36,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Performance-based pay

Training and onboarding

Job summary

Velvet Horizons is a remote-based organization offering structured planning and coordination services. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.)

The role emphasizes detail orientation, the ability to manage multiple tasks remotely, and ongoing onboarding with training. Performance-based compensation is provided based on client arrangements.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative work

Independent work

Digital tools

Tools

CRM software

Web-based systems

Job description

Velvet Horizons is a remote-based organization offering structured planning and coordination services. We seek a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.)

The role emphasizes detail orientation, the ability to manage multiple tasks remotely, and ongoing onboarding with training. Performance-based compensation is provided based on client arrangements.