Remote Client Services & Scheduling Coordinator

Velvethorizons; Nampa (ID); Remote; USD 21,000 - 30,000; Full time

Benefits offered by this job

Training & onboarding

Job summary

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination. This role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and clear communication across email, phone, and online platforms.

Selected candidates will complete onboarding and training designed to support a successful transition into the role, with ongoing opportunities for process

Qualifications

• Experience in customer service or coordination roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Organizational skills

Communication skills

Independent work

Digital tools

Tools

CRM systems

Job description

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination. This role requires strong attention to detail, the ability to manage multiple tasks in a remote environment, and clear communication across email, phone, and online platforms.

Selected candidates will complete onboarding and training designed to support a successful transition into the role, with ongoing opportunities for process