Remote Client Services & Scheduling Coordinator

Velvethorizons; Spokane (WA); Remote; USD 35,000 - 55,000; Full time

Benefits offered by this job

Flexible remote work environment

Performance-based compensation basedon

Access to training and ongoing support

Job summary

Velvet Horizons is a remote-based company that delivers planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks in a structured remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Customer service

Coordination

Administrative support

Organization

Communication

Independent work

Digital tools

Attention to detail

Job description

Velvet Horizons is a remote-based company that delivers planning and coordination services to a broad client base. We are seeking a Customer Service Representative to assist with client requests, organize service arrangements, and support the coordination process.

The role requires strong attention to detail, excellent communication, and the ability to manage multiple tasks in a structured remote environment.