Remote Client Services & Scheduling Coordinator

Velvethorizons; Rutland (VT); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

Flexible remote work

Training provided

Job summary

Velvet Horizons is seeking a Customer Service Representative to support clients by handling requests, organizing service plans, and coordinating remote operations. This role emphasizes accuracy, multi-tasking, and strong communication.

You will be the main contact for client inquiries, identify needs, arrange schedules, and manage reservations with providers. Onboarding and ongoing training accompany performance-based compensation in a structured remote team.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Organizational skills

Independent work

Digital tools

Job description

Velvet Horizons is seeking a Customer Service Representative to support clients by handling requests, organizing service plans, and coordinating remote operations. This role emphasizes accuracy, multi-tasking, and strong communication.

You will be the main contact for client inquiries, identify needs, arrange schedules, and manage reservations with providers. Onboarding and ongoing training accompany performance-based compensation in a structured remote team.