Remote Client Services & Scheduling Coordinator

Velvethorizons; City of Rochester (NY); Remote; USD 38,000 - 56,000; Full time

Benefits offered by this job

Flexible remote work

Training and ongoing support

Job summary

Velvet Horizons, a remote-based organization delivering structured planning and coordination services, seeks a Customer Service Representative to assist client requests, organize service arrangements, and support the coordination process in a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, manage reservations with providers, and ensure clear communication at all stages while keeping accurate internal records.

Qualifications

• Experience in customer service, coordination, or administrative roles preferred.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms
• Identify client needs and present appropriate service options
• Coordinate scheduling and organize detailed service plans
• Submit and manage reservations with external providers
• Ensure timely follow-up and clear communication throughout all stages
• Maintain accurate records within internal systems
• Support process improvements and team collaboration initiatives

Skills

Organizational skills

Communication skills

Independent work

Digital tools proficiency

Detail-oriented

Tools

Web-based systems

Job description

Velvet Horizons, a remote-based organization delivering structured planning and coordination services, seeks a Customer Service Representative to assist client requests, organize service arrangements, and support the coordination process in a remote setting.

You will handle inquiries via email, phone, and online platforms, identify client needs, coordinate scheduling, manage reservations with providers, and ensure clear communication at all stages while keeping accurate internal records.