Remote Client Support & Scheduling Specialist

Velvethorizons; Montpelier (VT); Remote; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible remote work

Training and onboarding program

Performance-based compensation

Job summary

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination efforts. You will manage inquiries via email, phone, and online platforms, identify client needs, and coordinate detailed service plans.

The role involves submitting reservations, maintaining records, and ensuring timely follow-up in a structured remote environment.

Qualifications

• Experience in customer service, coordination, or administrative roles.
• Strong organizational and communication skills.
• Ability to work independently and manage priorities effectively.
• Comfortable using digital tools and web-based systems.
• Detail-oriented with a focus on accuracy.

Responsibilities

• Serve as a point of contact for client inquiries via email, phone, and online platforms.
• Identify client needs and present appropriate service options.
• Coordinate scheduling and organize detailed service plans.
• Submit and manage reservations with external providers.
• Ensure timely follow-up and clear communication throughout all stages.
• Maintain accurate records within internal systems.
• Support process improvements and team collaboration initiatives.

Skills

Customer service

Coordination

Administrative support

Remote work

Tools

CRM systems

Google Workspace

Job description

Velvet Horizons, a remote-based organization, is seeking a Customer Service Representative to assist clients, organize service arrangements, and support coordination efforts. You will manage inquiries via email, phone, and online platforms, identify client needs, and coordinate detailed service plans.

The role involves submitting reservations, maintaining records, and ensuring timely follow-up in a structured remote environment.